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CULINARY CONCIERGE
Years Running:
4
Calls Received:
1,386 annually
Redemption Rate:
201% growth year over year
OUR APPROACH: IDENTIFY – STRATEGIZE – DELIVER.
Challenge:
The client, a leader in the luxury auto market, created a signature dining experience four years ago. Customers who buy or lease a new car from the company’s top-tier line receive $200 to spend at the upscale dining venue of their choice.
As part of the experience, the company took a hands-on approach to facilitating the dining reservations. Yet as the number of eligible customers steadily increased, the program became too unwieldy for the company to handle.
For Wellington, the opportunity to step in and manage the program gave the event and gift strategy firm a chance to follow the same advice they give clients: think outside the box.
Wellington Solution:
One of the first priorities included streamlining the dining program to make it more efficient. Wellington suggested creating a dedicated phone line that customers could use to make reservations, ask questions or report a problem. The culinary concierge is accessible Monday-Friday 8am-8pm, with a dedicated emergency line available after 8pm on weekends. That sort of dedicated service has helped to further boost the program’s goal: giving customers an experience to remember.
Helped by the dedicated hotline, Wellington ensures that customers are cared for every step of the way. Not only does the culinary concierge make reservations, but also handles the payments, guaranteeing the customer and client a hassle-free experience.
Results:
Wellington’s culinary concierge receives 1,386 phone calls each year, as well as 154 emails. The team also reports a 201% increase in the program redemption rate year-over-year, a compelling stat that speaks to the effectiveness of the dining program (which, in turn, helps drive sales and leases of luxury vehicles). As a result of Wellington’s extensive gifting and incentive experience, the firm understands the importance of a lasting impression—and that details matter
At a glance: A luxury automotive brand took an inventive approach to their buyer incentive program by launching a dining experience with the help of Wellington. Services included:
Solutions to a unique need
Award winning customer service
Signature dining experience
CULINARY CONCIERGE
Years Running:
4
Calls Received:
1,386 annually
Redemption Rate:
201% growth year over year
OUR APPROACH: IDENTIFY – STRATEGIZE – DELIVER.
Challenge:
The client, a leader in the luxury auto market, created a signature dining experience four years ago. Customers who buy or lease a new car from the company’s top-tier line receive $200 to spend at the upscale dining venue of their choice.
As part of the experience, the company took a hands-on approach to facilitating the dining reservations. Yet as the number of eligible customers steadily increased, the program became too unwieldy for the company to handle.
For Wellington, the opportunity to step in and manage the program gave the event and gift strategy firm a chance to follow the same advice they give clients: think outside the box.
Wellington Solution:
One of the first priorities included streamlining the dining program to make it more efficient. Wellington suggested creating a dedicated phone line that customers could use to make reservations, ask questions or report a problem. The culinary concierge is accessible Monday-Friday 8am-8pm, with a dedicated emergency line available after 8pm on weekends. That sort of dedicated service has helped to further boost the program’s goal: giving customers an experience to remember.
Helped by the dedicated hotline, Wellington ensures that customers are cared for every step of the way. Not only does the culinary concierge make reservations, but also handles the payments, guaranteeing the customer and client a hassle-free experience.
Results:
Wellington’s culinary concierge receives 1,386 phone calls each year, as well as 154 emails. The team also reports a 201% increase in the program redemption rate year-over-year, a compelling stat that speaks to the effectiveness of the dining program (which, in turn, helps drive sales and leases of luxury vehicles). As a result of Wellington’s extensive gifting and incentive experience, the firm understands the importance of a lasting impression—and that details matter
At a glance: A luxury automotive brand took an inventive approach to their buyer incentive program by launching a dining experience with the help of Wellington. Services included:
Solutions to a unique need
Award winning customer service
Signature dining experience
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Growth Mindset
How looking at the lessons of the ultra successful can be applied to companies in meaningful ways.
Community Building During a Crisis
It’s no surprise that engaged employees are proven to be more focused, to work harder, and to enjoy their jobs more than those who aren’t stimulated by their day-to-day work. In fact, highly engaged teams show a 21% increase in profitability. Employee retention and engagement should always be top of mind for employers, but it’s… Read more »
Our Blog / Growth Mindset
How looking at the lessons of the ultra successful can be applied to companies in meaningful ways.
Community Building During a Crisis
It’s no surprise that engaged employees are proven to be more focused, to work harder, and to enjoy their jobs more than those who aren’t stimulated by their day-to-day work. In fact, highly engaged teams show a 21% increase in profitability. Employee retention and engagement should always be top of mind for employers, but it’s… Read more »